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FAQs

Eataly Online Store

Do I need to create an account to shop at the Eataly Online Store? How do I register?

You don’t need to create an account to shop at the Eataly Online Store.

You can access as a guest user, or from Facebook by clicking ‘Access from Facebook’ or you can also create an account in a few simple steps:

- click at the top right on ‘Login/Register’;
- enter the requested data on the 'Register' section;
- click on 'Create Account'.

A confirmation email will be sent to the address you specified when you set up your account.

Is there a minimum order amount on Eataly Online Store?

No, you can shop for any order amount.

I am unable to create an account or to complete my purchase. What can I do?

If you have any navigation difficulties or are unable to complete a purchase at the Eataly Online Store, first of all make sure your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) is updated to the latest version.

If you still have problems please contact our Customer Service. To contact us click on 'Contacts' or call the free phone number 800 975880 (from outside Italy +39 02 09997900).

 

I placed an order, how do I know if it has been confirmed?

Once you have completed your order you will receive confirmation email to the email address used to place the order.

If you don't receive the email, check your spam folder and also your promotion folder. If you have any further question contact our Customer Service by clicking on 'Contacts'.

Payments

What payment methods can I use at the Eataly Online Store?

The following payment methods are available at the Eataly Online Store:

- Credit Card
- Bank transfer
- Cash on delivery (4.50€ shipping fee)
- PayPal
- Eataly Card
- Eataly Prepaid Card
- Masterpass

Which Credit Cards are accepted?

You can buy products from the Eataly Online Store using these cards: Visa, Visa Electron, Postepay, Mastercard, American Express, Diners Club International and JCB.

Is it safe to use a credit card to pay on the Eataly Online Store?

Using a credit card to shop at the Eataly Online Store is easy and safe.

To ensure the maximum level of protection the transaction is carried out on the bank's secure server through Adyen's payment gateway.

The Eataly Online Store does not store credit card data, but thanks to the link with the bank server, selecting the proper option, from your second purchase on you can place orders without having to re-enter your data. 

All information you supply to the bank is encrypted using the SSL protocol.

How does the Cash on Delivery payment option work?

With cash on delivery payment you can purchase any product at the Eataly Online Store except for products that do not require shipping (Events, Courses, Eataly Cards, Eatinerari).

Cash on delivery can be used to pay orders up to a maximum value of 450.00€ with a fee of 4.50€. The final price including the fee will be shown in the Order Summary.

Cash on delivery payment is only available for shipments within Italy.

How does the Bank Transfer payment method work?

If you decide to shop at the Eataly Online Store using the bank transfer payment method, remember to make the payment within 3 days from the order date. Once this period elapses, if you have not made the transfer your order will be cancelled.

Use the following data for the bank transfer:

Payee: EATALY NET S.R.L.
IBAN: IT68V0306922504100000064120
BIC/SWIFT: BCITITMM
Bank: INTESA SAN PAOLO – ALBA
Description: specify the order date and number, that you can find in the confirmation email.

Note that your order will be processed only once the associated amount has been received on our account (it usually takes between 1 and 3 working days after the bank transfer).

How does online shopping work with the Eataly Prepaid Card?

Once you get to the payments section select 'Eataly Prepaid Card' as the payment method and enter your card number and pin.

The payment placed through Eataly Prepaid Card cannot be integrated with other payment methods.

Shipping and Delivery

How much is the shipping fee within Italy?

Shipping fee is 6.90€ for online orders within Italy, including islands.

Shipping is free for orders over 69.00€.

Can I have my purchases shipped to other countries? How can I do that? How much does it cost? 

The Eataly Online Store can ship products to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Vatican City.

Shipments cannot be made to the following areas: Canary Islands, Andorra, Gibraltar, Aland Islands, Channel Islands, Ceuta, Melilla, Livigno and Campione d’Italia.

To ship outside Italy you have to select the Country from the menu 'Shipping to' available in the home page.

Shipping fee orders abroad is 6.90€. Shipping is free for orders over 69.00€.

When will I receive my order?

Once your order is confirmed, it is usually packed and handed to courier within 2 working days. Delivery within Italy takes between 2 and 3 working days. For shipments abroad delivery times are up to 7 working days.

Orders placed over the weekend or national holidays will be processed on the following working day. For some European countries, delivery times may increase, due to the custom operations.

During Christmas season delivery time within Italy can take up to 3-7 working days.

As soon as your order is handed to the courier you will receive an email with the tracking link.

How can I track my order?

When your order is ready for shipment you will receive an email with the tracking link. You can check the status and localize your order at any time on the courier's website.

If you have not receive the email check your spam or promotion folder.

What I have to do if some of the items I ordered are missing or damaged?

If some of the items you have received are missing, different from what ordered or damaged, please contact our Customer Service promptly. 

If the package received is unpacked or re-wrapped with a tape without Eataly logo you can sign the receipt noting 'goods received unchecked' or refuse the delivery: please inform our Customer Service about the situation as soon as possible in order to take action.

To contact us click on 'Contacts' or call the free phone number 800 975880 (from outside Italy +39 02 09997900).

Returns and Refunds

For which products is the right of withdrawal available?

The right of withdrawal can be applied to all non-perishable products available at the Eataly Online Store (for example books, gadgets, kitchen utensils, etc.).

You cannot return:

- products that may deteriorate or with a short shelf-life (food, including alcoholic and non-alcoholic beverage);
- sealed products that cannot be returned for hygienic or health protection reasons (cosmetics);
- products that have been opened after delivery;
- custom products;
- orders with an invoice issued.

Can I return products that I am not satisfied with?

Contact our Customer Service in order to carry out further checks.

To contact us click on 'Contacts' or call the free phone number 800 975880 (from outside Italy +39 02 09997900).

For more information, please check also point 7 of "Condizioni Generali d'Acquisto". 

Why I cannot return food or cosmetics?

To protect our Customers and for reasons of hygiene the right of withdrawal is available only for products that can be resold without potential consumer health risks. We cannot accept returns of food and cosmetics since we are unable to guarantee the adequate preservation of these products.

How much does returning products cost?

Returns are free of charge: send a request to our Customer Service within 14 days from the date of delivery.

To contact us click on 'Contacts' or call the free phone number 800 975880 (from outside Italy +39 02 09997900).

EATALY Card

What an Eataly Card is? Where can I purchase it?

Eataly Card is a prepaid card that can be purchased and used as payment method both online and in store.

The cards available online have four different values (50.00€, 100.00€, 200.00€, and 500.00€) and are ready for use for online shopping.

How can I use my Eataly Card to shop online and in store?

For online purchases, at the check-out page select 'Eataly Card' as payment method and fill the box with your web code. Please note that you cannot use an Eataly Card to purchase other Eataly Cards or to place orders with Austria and Germany as shipping destination.

If the balance of your Eataly Card cannot fulfill the entire amount of the order you can complete your payment using another payment method.

In order to use the Eataly Card for in store purchases you have to obtain a printed version of the card; you can ask for that at the Eataly Store Info Box showing your online voucher.

How can I check the balance of the Eataly Card?

Save your Eataly Card in your personal account under "Eataly Card" section and check your updated balance in any moment. 

If you are not a registered customer in order to check the updated balance of your Eataly Card contact our Customer Service or ask at the Eataly Store Info Box.

For any other requests about Eataly Card and web code, contact us clicking on 'Contacts' or calling the free phone number 800 975880 (from outside Italy +39 02 09997900).

Stores

Eataly stores info box

How can I get in touch with Eataly Stores?

Click here to find the contacts of the Store you are interested in.

Where can I find further information about products available in store?

Availability of products may be different from store to store.

To have further information about products' availabilty and details please contact the store you are interested in by clicking here.

How can I send suggestions or feedback about Eataly Store?

Click here to find the contacts of the Store you are interested in.

Join Eataly

Work with us

How can I apply for a job within Eataly?

You can find all the information you need in the Work with us section of the website.

Become a supplier

How can I offer my products to Eataly?

Send a brief description of your company and products by filling the form "Become a supplier" and the entitled office will evaluate your application.

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