Spend just €69.00 more and shipment is free
Congratulations: the value of your order gives you free shipment!
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Spend just €69.00 more and shipment is free
Congratulations: the value of your order gives you free shipment!
You have no items in your shopping bag.
Dr. Reynaldi's experience and passion for natural cosmetics combined with Eataly's usual care in selecting high-quality edible local raw materials has led to the development of Reynaldi for Eataly: a range of cosmetics which exploits the beneficial properties of herbs, spices and edible ingredients to create products for bodily hygiene and well-being.
(as per section I, Title 3, part 3, od d.lgs 206/2005 and subsequent modifications and integrations)
1. Introduction and effectiveness of the General Terms and Conditions
These general terms and conditions of sale (hereinafter, “General Terms and Conditions”) apply to the sale of products and services through the website www.eataly.net/it_en (hereinafter, the Website) under the law known as “Consumer Code”.
The seller of the products and the owner of the Website is: Eataly Net Srl, with registered office in Monticello d’Alba, (CN), Italy (hereinafter, “Eataly Net”).
The customer who uses this Website to purchase products or services (hereinafter, “Customer”) before sending the order shall carefully read these General Terms and Conditions which will be accessible at any time by the same Customer, also through the link included in the confirmation email of each order to enable their reproduction and storing.
Besides being subject to the present Terms and conditions, and possibly notwithstanding them, Customers who use the website to buy courses or events held at Eataly Group’s points of sale will be subject to the hosting point of sale’s specific rules which the Customer is bound to read. Terms and conditions are available here:
If the Customer requires the issuance of an invoice and/or in any case he/she is not a “consumer or user” as defined by the Consumer Code, the cancellation rights pursuant to Articles 7 and 8 of these General Terms and Conditions shall not apply, as well as the provisions that under the Consumer Code apply only to “consumers”.
The agreement entered into with Eataly Net through this Website is governed by these General Terms and Conditions in accordance with the Italian law. English is the language used to enter into the agreement.
2. Choosing and ordering the Products
The features and the price of the products sold on the Website (hereinafter, “Product” or “Products”) are shown on the page relevant to each Product.
For purchasing the Products the Customer shall fill in and send the order form in electronic format, following the instructions on the Website. The Customer shall add the Product to the “Basket” and, after reading the General Terms and Conditions and the Privacy Policy and confirming their acceptance, he/she shall insert the shipping and billing data (if any), select the desired method of payment and confirm the order.
By submitting an order from the Website, which has the value of a contractual offer, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept these General Terms and Conditions and the applicable terms of payment.
The agreement entered into between Eataly Net and the Customer shall be considered as concluded once the order has been accepted by Eataly Net. This acceptance is communicated to the Customer via an order confirmation email containing a reference to these General Terms and Conditions, the order number, the shipping and billing data, the list of ordered Products with their essential characteristics and the total price, including delivery charges. The Customer shall check the confirmation email and if he/she finds mistakes in the order, he/she shall have 12 hours from the receipt of such email to contact the Customer Service directly from the Website using the special contact form, accessible in the section “Help”. After this deadline, the order shall be processed for shipment and further changes will no longer be accepted, without prejudice to the Customer's rights under section 7 below.
Once the order has been received, Eataly Net shall check the availability of the stocks for the fulfilment of the order. In the event that one or more of the Products are not available, the Customer Service of Eataly Net shall timely send an email to the Customer who, within the next 12 hours, will have the right to reply in order to confirm the shipment of the Products available or cancel it. If the Customer will not reply within this time limit, the order shall be considered as confirmed and the available Products shall be shipped. In this latter case the full amount relating to missing Products shall be reversed or, depending on the chosen payment method, will not be charged to the Customer.
3. Product information
The Products information and features are available, with their related Product codes, on the Website.
The graphic representation of the Products on the Website, if available, normally corresponds to the photographic image shown together with the product description. It is understood that the image of the Products has the sole purpose of presenting them for sale and may not be perfectly representative of their characteristics and qualities but may differ in colour and size. In case of a difference between the image and the product description, the description shall prevail.
4. Prices and shipping
Product prices are inclusive of all taxes and fees. All prices are in Euros.
Shipping within Italy is free on orders above 69 €; for lower orders a 6,90 € fee will apply.
For orders over 69 € shipping is free. Shipping fees are applied for orders below 115 € and vary according to country of destination. The above mentioned fees will be shown to the Customer as they check out and in any case before purchase confirmation. When Customer selects a Country of destination that differs from Italy, shipping fees will be automatically updated.
5. Payment and billing
5.1 Payment methods
Customer may pay Products and delivery costs by Credit Card, PayPal, bank transfer, Eataly prepaid card, Masterpass and cash on delivery.
The circuits on which it is possible to buy on the Website are:
Visa/Visa Electron
Mastercard
American Express
Diners Club International
In order to guarantee the maximum security, the Customer shall carry out the payment transaction directly on the secure server of the bank.
The Website does not store the credit card number of the Customer, but thanks to the secure communication system of the bank of reference, from the second purchase, the Customer who so wishes - through the selection of the appropriate option - shall be able to proceed with the purchase without re-entering his/her data. The bank of reference uses the SSL protocol to encrypt the transmitted data between its server and the Customer's browser.
Once the order is confirmed, the Customer shall be redirected to PayPal's website where he/she may carry out the payment with his/her account or by using a card, also a prepaid one, or also in the manner accepted by Paypal and in compliance with the relevant conditions.
Customer will have to process their bank transfer within 3 days after products order placement and within 1 day after events/courses order placement. Should this not take place, customer’s order will be cancelled while products, events and course will be once again made available for purchase upon other customers.Customers who fail to wire a bank transfer may be contacted by Customer Service with the aim to find out whether the failure is to be ascribed to Customer’s decision to refrain from purchase or other reasons.
Bank wire transfer information:
c/c: EATALY NET S.R.L.
IBAN: IT68V0306922504100000064120
BIC/SWIFT: BCITITMM
Bank: INTESA SAN PAOLO – ALBA
Reason for payment: Customer will have to enter their order’s date and number, which can be retrieved in the order confirmation email (i.e. “Order 01/01/14 no. 100012345”).
Customer will have to enter their Pre Paid Card or Carta Regalo Online after selecting this payment method at the check out.
After placing their order, Customer will be redirected to the Masterpass website where payment may be completed by entering personal credentials and selecting a card associated to the Customer’s profile in respect of Masterpass rules and conditions.
5.2 Invoicing of orders
If the purchase is made by a professional it shall be possible to request the issuance of the invoice by selecting the appropriate box during the ordering procedure and entering the billing information including tax code and/or VAT number. In that case, the invoice shall be sent by email to the indicated address. The professional is responsible for the proper entry of the billing data and he/she is expressly informed that if no invoice request is carried out during the ordering, it may not be requested at a later stage.
This payment method is available only for shipments within Italy and only for orders not exceeding 450,00 €. Payment shall be made upon receipt of products and can only be made by cash. For cash on delivery, customers are requested to pay a 4,50 € euro shipping contribution.
6. Transport and delivery
Products purchased on this Website shall be delivered to the address indicated by the Customer during the purchase procedure in the field “Shipping Information”.
All purchases shall be delivered by express courier (hereinafter, "Courier") from Monday to Friday, except public holidays and national holidays. Eataly Net is not responsible for unforeseeable delays or those which are not attributable to it.
Once the Products are shipped the Customer shall receive a confirmation email that includes a link for reference for the tracking of the shipment.
However, without prejudice to cases of force majeure or unforeseeable circumstances, the ordered Products shall be delivered within a period of 7 (seven) working days from the day following the day in which Eataly Net confirmed the order to the Customer through a specific order confirmation email.
BRT
The service features two delivery attempts which will be made at the address entered by the Customer while placing the order. After each attempt an attempted delivery note will be left at the recpient’s end. Should the second attempt be unsuccessful, the Courier will try to telephone the recipient by ringing the phone number entered upon their order placement in order to arrange the delivery. Should Customer be unavailable, merchandise will be sent back to the warehouse.
Express Courier
Shipments abroad may take place with different couriers depending on the destination Country in order to guarantee Customers the best available rate.
7. Right of cancellation
The Customer is entitled to cancel his/her order for any reason, without explanation and without any penalty, except for the cases in which the cancellation right is excluded under paragraph IV below. In order to exercise this right, the Customer shall send a notice to Eataly Net within 14 days from the date of receipt of the Products by using the form downloadable here or if he/she intends to exercise the right of cancellation before having received the Products, the notice of cancellation may be sent at any time prior to their receipt.
Such notice shall be sent by registered letter with a return receipt, addressed:
To the kind attention of the Office of Returns and Refunds
Eataly Net s.r.l.
S.S. 231 - Zona Industriale n. 2
12066 Monticello d'Alba (CN)
Upon receipt of the notice Eataly Net’s Customer Service shall open a file for the management of the returned Products and communicate to the Customer the instructions relevant to the return of the Products, which shall take place through the courier indicated by Eataly Net itself.
The right of cancellation is subject to the following conditions:
I. The right applies to a Product purchased in its entirety; therefore, if the Product is composed of multiple components or parts the cancellation may not be exercised only on a part of the purchased Product.
II. In case of exercise of the right of cancellation, Eataly Net shall refund the Customer the full amount of the returned Products, including shipping expenses, if any, within 14 days from the date in which the notice of cancellation was received, without prejudice to the right of Eataly Net to suspend the payment of the reimbursement until the actual receipt of the Products. The reimbursement shall be carried out using the same payment method used by the Customer, unless he/she has specifically requested a different method. For money transfer or cash on delivery payments, Customers are bound to provide the banking information where they want their claim to be reimbursed (accounts holder, Bank name and address and IBAN).
III. In order to guarantee the free return of Products pursuant to article 8 below, the Products shall be returned in the same box in which they were received.
IV. In addition to the cases indicated in Article 1 above (customer not consumer and/or requiring the invoice), the right of cancellation is excluded in the following cases:
- orders of tailored or clearly personalized Products;
- orders of Products which are likely to deteriorate or expire rapidly;
- orders of sealed Products which are not suitable to be returned for hygienic reasons or connected to the protection of health or that were opened after the delivery.
With reference to the above cases where the cancellation right is excluded, the Customer is aware and agrees that among the Products that “are likely to deteriorate or expire rapidly” are included both all food Products (including wines, spirits and beverages) and cosmetics, because the features and qualities of these types of Products are subject to change even as a result of improper storage. Therefore, for reasons of hygiene and for the protection of Customers, the right of withdrawal applies only to Products purchased on the Website that may be returned to Eataly Net and remarketed without danger to the health of the consumers (e.g. books, gadgets, kitchen utensils, etc.).
In the cases of exclusion of the right of withdrawal, Eataly Net shall return the purchased Products to the Customer, charging the shipping costs to him/her.
8. Free returns in case of exercise of the right of withdrawal
As a most favourable condition for the Customer, Eataly Net bears in full the shipping costs for returning the Products in case of exercise of the right of cancellation.
In order to benefit from this free shipping, the Customer who wishes to exercise the right of cancellation shall follow the procedure referred to in the previous article 7 and wait to be contacted by Eataly Net to arrange re-delivery of the Products to the courier.
9. Warranty and Lack of Conformity
In case of lack of conformity of the Products sold by Eataly Net the Customer shall immediately contact the Customer Service using the appropriate contact form accessible on the Website in the “Customer Care” section.
The sale of Products shall be subject to the legal warranties provided in the Consumer Code. The Customer is entitled, at his/her option and to the extent that the type of the Product permits so, to a free of charge restoration of the Product’s conformity by repair or replacement, or to an appropriate reduction of the price or to the termination of the agreement. The Customer looses these rights if he/she does not report the lack of conformity to Eataly Net within two months from the date in which he/she discovered the defect, unless the Product by its nature is perishable or subject to expire in a shorter term, in which case the defect shall be reported within that reduced time.
10. Errors and limits of liability
Information relating to the Products provided through the Website are constantly updated. However, it is not possible to guarantee the complete absence of errors of which Eataly Net may not be held responsible, without prejudice to cases of wilful misconduct or gross negligence.
Eataly Net reserves the right to correct any errors, inaccuracies or omissions also after an order has been sent, or to change or update information at any time without prior notice, without prejudice to the rights of the Customer under these General Terms and Conditions and the Consumer Code.
Without prejudice to cases of wilful misconduct or gross negligence, every Customer's right to compensation for damages or to the recognition of an indemnity is excluded, as well as any liability in contract or tortious liability for direct or consequential damages to persons and/or things, caused by the lack of acceptance or even partial fulfilment of an order.
Eataly Net promotes responsible alcohol consumption and accepts no liability, without prejudice to the cases of wilful misconduct or gross negligence, in the event of purchase made by minors of 16 years. Buyers who purchase any alcoholing drink declare to be 18 years old or older in accordance with Italian law (art. 7 DL 158/2012) and Eataly Net accepts no liability in the event of purchase done by minor of 18 years that has declared to be older.
11. Complaints
Any complaint shall be forwarded to Eataly Net using the appropriate contact form accessible on the Website in the “Help” section, or by calling 800 975880 (from abroad +39 0209997900). Service is available Mon-Fri 9.00 a.m.-5.00 p.m. CET, except holidays:
To the kind attention of Eataly Net Complaints Department
Eataly Net s.r.l.
S.S. 231 - Zona Industriale n. 2
12066 Monticello d'Alba (CN)
Eataly Net is committed to reply to all requests received within a maximum of 7 working days.
12. Online dispute resolution for consumers (ODR)
If you are a European consumer, you have to be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. Please click here to access to the platform.
13. Applicable law and jurisdiction
The sale agreement between the Customer and Eataly Net is intendedly made in Italy and is governed by Italian law. For the resolution of disputes concerning the interpretation, execution or termination of these General Terms and Conditions or individual purchase orders if the Customer is a consumer within the meaning of the Consumer Code, the Court of his/her place of residence or domicile shall have exclusive jurisdiction if located within the Italian territory; in all other cases, the territorial jurisdiction is exclusively that of the Court of Turin, excluding any other competent court.
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Pursuant to Article 1341 of the Italian Civil Code, Customer confirms to have read, understood and accepted, and expressly accepts, the following Clauses of the Terms and conditions: 6 (liability for delivery delays), 10 (right to withdraw from contract).
OUR PRIVACY POLICY
This Privacy Policy is provided pursuant to Regulation (EU) 679/2016 and the subsequent national adaptation legislation (hereinafter, as a whole "GDPR") and describes how the companies of the Eataly Group (referred to in the "Data Controllers" section below, jointly in this Privacy Policy "Eataly") collect and process the personal data of users or customers through their websites, in particular www.eataly.net e today.eataly.net ("Sites" or "Site"), physical stores, or more generally every time that express reference is made to this Privacy Policy.
The term "personal data" means any information concerning a identified or identifiable physical person. For example, personal data is the name, an identification number, location data, an online identifier.
Eataly may amend, supplement or periodically update this information, also in consideration of possible regulatory changes which are applicable or provisions from the Guarantor for the Protection of Personal Data. The changes and substantial updates to the Privacy Policy will be applied and brought to the attention of the interested parties as soon as they are adopted by updating the link to the Privacy Policy in the Site footer and by emailing the registered users. In case of changes that significantly affect the rights of the registered user, the communication will be made with reasonable notice.
PURPOSES OF PROCESSING AND LEGAL BASIS
The data are processed for the following purposes.
a) Based on the contractual need in order to:
- manage orders and perform related activities (ex: sales and after-sales customer assistance, communications with the customers on the status of their orders, responses to their information requests, management of payments, etc.);
- managing user accounts when registered with the Site in order to use the related services;
- allow access to specific and additional services requested from time to time by the user (e.g. registration to courses held at Eataly stores);
- manage product shipments and create waybills;
- follow specific user requests (e.g. consider a candidate submitted through the "Work With Us" section or otherwise).
b) Based on the consent expressed by the user, specifically collected each respective time, in order to carry out market research, as well as to contact the user and send commercial communications and promotional offers, in addition to sending the Newsletter described below, with regard to products, services and/or events of Eataly, through SMS, telephone, paper mail or other means, including through a prior analysis of consumer behaviour aimed at customising commercial messages.
After making a purchase on the Sites, the user will receive the Newsletter regarding similar products or services offered on the Sites (specifically, the Online Store newsletter on www.eataly.net, and that of Eataly Today on today.eataly.net). The user has a right to oppose to such processing right away (i) by using the appropriate link at the end of each email, (ii) changing his preferences in the "My account" section on the Sites, or (iii) by using the contact details indicated below in the section "Rights of the data subject".
The user can also modify or expand their preferences at any time by using the appropriate "Newsletter" drop-down menu on www.eataly.net or in the "My account" section on www.eataly.net and on today.eataly.net, expressing his consent to be contacted regarding offers on specific stores or products of interest. In order to send newsletters relating to these stores, the data controller, each relevant time, shall be Eataly, owner of the relevant store. In any case, the user may exercise his right to object to such processing in the manner indicated above. The foregoing also applies to the sending of the Newsletter following the provision of data in Eataly's physical stores, at events or in any case following a purchase.
c) Based on the legitimate interest of Eataly, specifically:
- for the analysis and improvement of its services;
- for statistical and/or research and development activities, also by analysing data deriving from the use of services and products or consumer behaviour;
- in order to defend their rights in the course of court, administrative or extrajudicial proceedings, and in disputes arising in connection with the services offered;
- in the case of extraordinary transactions, merger, sale of a business unit, acquisitions, etc.
d) Based on the need to fulfill the legal obligations to which Eataly is subject.
The provision of data for the purposes referred to in paragraph (a) above is mandatory, as it is necessary to process the sale and delivery of products and services purchased, or for registration at the sites. Refusal to provide personal data for processing makes it impossible to perform the services required for the purchase of goods and services on the Sites.
CATEGORIES OF DATA PROCESSED BY EATALY
Below is a description of the categories of data we deal with:
- Data supplied directly by the interested party: all personal data entered on the Sites (to proceed with online purchases or to register), or in any case provided to Eataly in any manner (e.g. in the context of promotional activities in Eataly stores, or on the occasion of participation in the courses, etc.). Examples of data provided directly by the interested parties are: name; address and telephone number; credit card data (processed only for the time necessary for the purchase, or for what is necessary in the case of periodic payments and, if the person concerned has not opposed to such processing by changing his settings in "My account", section "Payment Methods", saved for subsequent purchases). More generally, all the data provided to allow the execution of a purchase order, the carrying out of research of products on the Sites, the compilation and use of the profile on the Sites, the facilitation of the delivery of products with the communication data relating to numbers or contact addresses (eg telephone, email, addresses), participation in courses, etc. If the user submits an application through the "Work with us" section, or otherwise, the information concerning the CV and the relevant position will be collected.
- The data provided by third parties constitute all the personal data Eataly collects from other sources (postal service companies, couriers, data entry companies, etc.) to perform its services. Examples of data provided by third parties are the data related to updates or corrections received during delivery by couriers, transport partners or third parties, the data on web pages visited that we may receive from other commercial operators with whom Eataly collaborates for certain initiatives, the names of the recipients of the orders, if different from the buyer.
- Data collected automatically: these are browsing data and/or collected using the so-called "cookies". During their normal operation, the computer systems and software procedures used to operate this Site acquire certain personal data whose transmission is implicit in the use of internet communication protocols. This information is not collected with the aim of linking it to identified users, although, by its nature, it might enable user identification through processing and linking with data held by third parties. This category of data includes IP addresses or domain names of computers used by persons who connect to the site, the URI (Uniform Resource Identifier) of requested resources, the time of request, the method used to submit the request to the server, the size of the file received in reply, the numerical code indicating the status of the reply provided by the server (successful, error, etc.) and other parameters regarding the user's operating system and computer environment.
COOKIES
A cookie is a small file sent by a website and stored on the user's browser while they use an Internet site. Cookies can be stored only for the time you use a particular site (cookies session) or for a longer period of time and independent from the session (persistent cookies). Cookies work in conjunction with the website content and normally have the function of improving the usability and browsing experience on the web (technical cookies). Some types of cookies also allow you to know the contents displayed, the choices selected and any use of the site by the user. This functionality also allows us to offer the most useful and relevant advertising to every single user (profiling cookies). A website can use self-developed cookies (first-party cookies) or cookies developed by third-party companies (third-party cookies).
In addition to allowing an easy use of the Sites, Eataly uses cookies for various purposes, including: (i) identifying the user when logging in; (ii) store the products saved in the cart for purchase; (iii) avoid fraudulent use of accounts or payments; (iv) perform user profiling and then provide information on the products of interest to you, or other personalised contents or offers; (v) provide promotions, content, advertising, related to the user and his preferences and to remember these preferences; (vi) carry out market research; (vii) improve the Sites, the offer of Eataly products, and their marketing, etc.
In particular, Eataly uses:
a) TECHNICAL COOKIES: These are cookies necessary for browsing as they allow correct use of the Site and its full functionality. They include cookies which enable the creation of a personalized account, logging in, displaying content in the chosen language at every access, recognising the the user is connecting from (and remembering this setting for future access) and order management. These cookies are strictly necessary for Site operation and their deactivation might impair browsing experience and outcome. In particular, we use technical cookies for the following purposes:
- for the management of dynamic web pages, for the geographical identification of users, and for the management of last access data;
- to guarantee the correct functioning of the web pages;
- for the functioning of the forms (e.g. course registration form);
- for the management of data relating to the amounts and products of the orders
b) ANALYTICAL COOKIES: used to collect information on the number of users and how they visit the site. For example:
- Google Analytics: the site uses the Google Analytics tool to collect information, in aggregate form, on the number of users and how they visit the site. This tool uses third-party technical cookies for its operation.
Information on the processing of privacy by Google is available at the following link: http://www.google.com/analytics/learn/privacy.html. Information on the cookies used by Google Analytics, collection and use of this data are available at the following link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage#gajs. The following link also contains information to deny consent to the use of third-party cookies by Google Analytics: http://tools.google.com/dlpage/gaoptout
c) THIRD PARTY PROFILING COOKIES FOR MARKETING/RETARGETING: these are cookies of third-party companies that allow the collection of information on the user for subsequent communication of more specific and/or personalised promotional material. They include cookies for inserting banner advertisements on the Site relating to third party companies or products chosen or viewed by the user, or similar or like products. These cookies can be deactivated without preventing proper navigation on the Sites, however their deactivation involves the receipt of promotional messages that may not be relevant to the user.
For more information on profiling cookies currently installed in the user's terminal, review the third party privacy information and change the preferences expressed, users can consult the page http://www.youronlinechoices.com/it.
Disabling cookies. The user can always decide to block, delete, disable cookies or other similar technologies through the settings of their browser or device. There are many different browsers: each different browser (and in some cases even each different version of the same browser) has its own procedure for deleting cookies. Cookie preferences must be set separately for each browser used, as the features and options offered may vary. It is therefore advisable to visit the support pages of your browser for more information. Furthermore, the user can modify the settings related to Eataly cookies, including their activation and deactivation, by accessing the dedicated section in the Sites' footer, under "Cookie Settings". Their complete deactivation may preclude many features, or the proper browsing or viewing of the Site or other web pages.
Acceptance and waiver of cookies. At the time of the user's first access to the Sites and, in any case, until a choice is expressed, the user will be asked to provide his consent to the use of third-party analytical cookies and profiling cookies. In particular, consent can be provided by continuing with navigation.
DATA RECIPIENTS OR CATEGORIES OF RECIPIENTS
The data may be processed by third parties, carefully selected in terms of reliability and competence, who, as data controllers, act in the name and on behalf of Eataly on the basis of contractual agreements and specific instructions. This is necessary or appropriate in order to carry out activities, including instrumental or ancillary, related to the purposes of data processing indicated in this Privacy Policy, the main one of which consists in the supply of goods or services requested by the interested party (e.g.: postal service companies, couriers, data entry companies, companies that manage marketing and newsletters, etc.).
Furthermore, the personal data of the users can be communicated between the Eataly Group companies. For example, if the user purchases a course or service on the Sites, his data will be processed by the company relevant to the request. Likewise, if the user submits his application for an open position at a specific Eataly store, the data will be processed by the data controller of the position in question.
In any other case, except as required by applicable law, personal data are not transferred and/or disclosed to third parties.
TRANSFER OF DATA TO NON-EU COUNTRIES
If personal data are transferred to countries outside the European Union, the transfers will take place in compliance with the provisions established by the GDPR in order to ensure an adequate level of protection. In particular, the transfers will take place through the conclusion of Standard Contractual Clauses approved by the European Commission, a copy of which can be obtained through a specific request to be sent to the contact data contained in this Privacy Policy.
DATA RETENTION PERIOD
As soon as the personal data are no longer necessary for the purposes for which they were collected, Eataly will delete them, unless the law requires further storage, or the user has not consented to the processing for a longer time, or when they are archived. In particular, following the deactivation of the account or, for unregistered users, of the completion of the order, Eataly will retain the personal data that are necessary to:
- fulfill the requests of the authorities within their competence;
- defend or assert any existing or potential claim;
- handle any complaint regarding contracts or orders concluded.
The data retention period necessary to achieve the aforementioned purposes is linked to the limitation period of a claim that in many cases is equal to 10 years. Eataly will retain personal data after such time has elapsed only when required to comply with legal obligations or in the event of disputes and extraordinary claims that reasonably require the retention of personal data.
Regarding the data entered in the "Work with us" section, when submitting a job application online or by other means, if the application is not successful, such data will be stored in the system of the relevant Eataly branch for a maximum of 24 months, in order to allow us to evaluate the candidate for other positions. The user can oppose to this processing at any time by submitting a request to the contacts indicated in the section "Rights of the data subject".
RIGHTS OF THE DATA SUBJECT
Under the GDPR, each user has the right to access their personal data and to obtain confirmation of the existence or otherwise of his personal data, even if not yet registered, and to their communication in intelligible form.
In particular, each user has the right to obtain access to his data from Eataly, as well as any information regarding the methods and characteristics of the processing.
In addition to the above, the user, in the cases provided by law, has the right to receive his personal data in a structured, plain and readable format, as well as the right to transmit this data to another data controller without impediments. Furthermore, each user has the right to obtain updates, rectification or integration of their data from Eataly. The user also has the right to erase his personal data as well as to limit the processing in cases provided by law.
Finally, each user has the right to object, in whole or in part, to the processing of personal data concerning him if the processing is based on the legitimate interest of the controller, as well as for direct marketing purposes.
The requests referred to in the previous points should be addressed to the data controller's contacts indicated in the "Data Controller" section below. The requests must be addressed to the relevant controller for the relevant activities. If you have doubts or if you want more information about the relevant data controller, contact the Customer Care.
DATA CONTROLLER
The controller of the data processing, depending on the activity performed/service provided, is:
- Eataly Net Srl, with registered office in Monticello d'Alba (CN), SS 231 Industrial Zone no. 2, CAP 12066, Tax Code/VAT Number: 03453380044, certified email address eatalynet@pec.it, with regard to (i) the processing activities on the Sites (e.g. operation of the Sites, cookies, e-commerce, purchase of products and services from the Eataly virtual store), as well as (ii) the newsletters relating to the Eataly virtual store and Eataly Today and, if authorised by the user for each relevant instance, other marketing activities, and (iii) the processing related to the evaluation of the candidates applying for job positions with Eataly Net Srl;
- Eataly Distribuzione Srl, with registered office in Turin (TO), Via Nizza 224, Postal Code 10128, Tax Code/VAT Number: 09450580015, certified email address eatalydistribuzione@pec.it, with regard to (i) the processing activities in the stores managed by it, including in relation to the courses and events held there, as well as (ii) the newsletter relating to such stores or, if authorised for each relevant instance by the user, other marketing activities, and (iii) the processing linked to the evaluation of candidates applying for positions with Eataly Distribuzione Srl;
- Other companies of the Eataly Group, relevant to the stores managed by them.
If you have doubts or if you want more information about the relevant data controller, or for any matters regarding the processing of your personal data and the exercise of your rights deriving from the GDPR, you can contact the Data Protection Officer (DPO) by sending an e-mail to: dpo@eataly.it.
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Legal AreaThis website is managed by:
Eataly Net S.r.l.
S.S. 231 Zona Industriale n.2
12066 Monticello d'Alba (CN)
E-Mail: storeonline@eataly.it
Customer service for outside Italy: +39 02 09997900
Managing director: Andrea Casalini
VAT Number: 03453380044
Numero REA: CN – 291939
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